FAQs Page

Contact us

If you have any questions or queries, please do not hesitate to give our friendly team a call on 01245 422 353 or email us on [email protected]


What are your shipping costs and additional charges?

How long does delivery take?

Can you deliver to the Channel Islands or Northern Ireland?

When will I get confirmation of my order?

What should I do if my order is late?

How can I track my order?

Can my item be delivered on a specific day?

What should I do if my property has access issues?

Does my delivery need to be signed for?

Can I cancel my order?


Am I able to return my order?

What should I do if my order has arrived damaged?


How do I request drainage holes?

Water features

How do I maintain my water feature?