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Terms & Conditions
By purchasing goods from Floraselect.net you are entering a legally binding agreement with us on the following terms. You should read these terms carefully as they affect your legal rights.
Definition of words used in the contract
Terms & Conditions:
The contract of the sale and purchase of goods between yourselves and FloraSelect.net
Delivery Area :
Mainland UK excluding the Isles of Jersey and Guernsey.
IMPORTANT: There will be extra charges for any deliveries offshore – excluding the Isle of Wight
The plants and planters that are available for sale on the web site.
The Web Site:
Our address – www.floraselect.net
General Condition of Sale
1. Making a purchase
1.1 A contract is made for us to sell you goods when we accept an order from you made via our web site.
1.2 To make a purchase simply browse through the site, adding to the cart any items you may wish to purchase. Once you have finished your order click on View Cart, agree to the terms and conditions and Proceed to Checkout.
It is important that these details are filled in correctly and fully for delivery purposes.
1.3 Orders are accepted if goods are available and your credit or debit card is authorised for the transaction.
1.4 All orders and payments are acknowledged by email and will usually arrive within 5 to 10 working days from the time you placed your order.
1.5 We will charge your credit or debit card account for payment on receipt of your order. We accept no liability if a delivery is delayed due to incorrect payment details.
1.6 Our online ordering is secure and powered by World Pay, which provide high levels of internet and physical security to ensure sensitive information is never compromised. Alternatively you may wish to send a cheque payment. Orders will not be despatched until the cheque has cleared. We only accept pounds sterling.
1.7 We will take reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any date, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.
2. Delivery Schedule
2.1 Our delivery charge for mainland UK are as follows:
We charge a standard flat rate of £8.50 for mainland UK
This charge will be detailed on the order page and will be included in the total price.
2.2 Pallet Delivery
We charge a standard pallet rate of £40.00 for the larger planters and for all the terracotta, this charge will be detailed on the order page and will be included in the total. Deliveries are road-side and made by a one-manned delivery unit. It is essential that you make arrangements to safely off-load the goods when receiving the delivery. We recommend that only able bodied persons assist with delivery. Where a delivery date has been agreed with our carrier but the customer is not present to receive the delivery we reserve the right to charge the customer a minimum handling charge of £34.50 to cover part cost of the failed delivery. If there is a failed delivery attempt, a failed delivery and re-delivery charge will applicable.
For orders outside the UK mainland please call us to confirm the delivery cost.
2.3 We will deliver the goods to the address you specify for delivery of your order. It is important this address is accurate and where possible the goods are signed for. If the goods cannot be signed for on delivery please leave specific instructions where you wish the goods to be left on the Special Delivery Instruction Box when you place your order or we will specify them to be left safe.
2.4 Delivery Instructions
Because all of our products are either Fragile or Live plants, It is imperative that we deliver first time around. Unless given specific details as to where an item may be left in the event that you are not home, the item will be left on your premises at a location of our discretion. Please note: If you instruct to leave with a neighbour, we will give instructions that the item will be left at your property as an alternative if a neighbour is unavailable.
2.5 Please allow up to 5 to 10 working days for your goods to be delivered. In the majority of cases this will be quicker. If delivery is delayed due to causes beyond our control we will extend the delivery time by a reasonable period and contact you with the new arrangements.
2.6 We cannot accept any liability for any loss or damage to the goods once they have been delivered.
3. Returns Policy
3.1 We believe all plants sent out by us are true to name and every effort is made to ensure they are of the best quality. All descriptions, sizes, shape and colour are for guidance only. Pot sizes may vary from time to time from the sizes stated online dependent on seasonal growth of plants and supply, we will however always supply the best plants available.
3.2 Please bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous plant in the winter it is going to turn up looking pretty bear, the plant is out of season and will perk up when the weather does. In winter, perennial plants will not show above the soil level in a pot, this doesn’t mean you have been sent a dead plant, this is perfectly normal for the season.
3.3 Very occasionally, and despite the considerable experience of our dispatch team and couriers, items can become damaged in transit. Before you sign for the goods, please inspect them to ensure that they have arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before they came into your possession. If the goods are left without a signature, please make sure you contact us within 24 hours of the delivery taking place to notify us of any damages or shortages.
Damages correctly notified will be replaced free of charge. However if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense (see ‘Returns’ above).
3.4 We offer no guarantee to plants that have been damaged due to adverse weather conditions, neglect or due to poor planting conditions.
3.5 Refunds are not issued on planters that have been modified from standard specifications ie. drainage holes that we have been requested to drill.
4. Cancellation Policy
You have 14 working days in which to cancel your order if you change your mind. If you should cancel your order, this must be done in writing, you have 14 days to return the items from the day of cancellation. You will be responsible for the return of the goods to us in the condition in which they were sent. We will not pay for the goods to be returned to us, for your protection we recommend insurance is taken out and the return is a recorded delivery service.
To receive a full refund, goods must be returned in the same packaging, in their original condition, undamaged and unused.
4.1 Business to business or ‘Trade’ transactions take place outside the parameters of the Consumer Contract regulations. Therefore, although our terms and conditions regarding damages still apply, see 3.3-3.5, Cancellations after despatch and returns are subject to the discretion of floraselect.net.
Your details will be kept on file for future reference and we may from time to time mail you with special offers etc. No information of any kind is forwarded to any other company, except to the couriers. Please let us know at any time if you do not want any further information from us.